Carol is excellent. She helped me find a lender when I became unhappy with mine. She showed me the house I bought three different times because I wanted to make sure I was getting a good deal. She is available all times of the day and in all types of communication. She remembered me three years later when I decided I wanted to move in with my boyfriend and start renting my property out. She even provided me with help there. I would recommend her time and time again because she is AWESOME!!